Refund policy

Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

For non-quality issues, the return shipping cost will be covered by the customer. Alternatively, we can provide a return shipping label, and the shipping cost will be deducted directly from your refund.

Gas-Powered Products

Due to hazmat concerns, gas-powered products (including those that use gas or oil) cannot be returned once operated (i.e., filled with gas or oil). These items must be in unused condition to be eligible for return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions with service@greatcircleus.com

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Final Sale Items

Certain products are not eligible for returns or refunds unless they arrive defective or damaged. These typically include, but are not limited to, Clearance, Refurbished/Pre-Owned, and Discontinued items. Such items will be clearly marked as "Final Sale" on the listing. Please be certain of your decision before purchasing these items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.